Terms of service

Welcome to Khalis Drops. By accessing our website or purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By visiting our website or placing an order, you agree to comply with these Terms of Service, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.

2. Eligibility

By placing an order, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to make purchases through our website.

3. Products

We strive to provide accurate descriptions and images of our products. However, actual product appearance, packaging, and results may vary slightly.

Our herbal hair oil is intended for external cosmetic use only. Individual results may vary depending on hair type, scalp condition, and consistency of use.

4. Pricing and Payments

  • All prices are listed in Pakistani Rupees (PKR).
  • We reserve the right to update prices at any time without prior notice.
  • We currently accept Cash on Delivery (COD) only.

5. Order Acceptance

All orders are subject to confirmation and availability.

After placing an order:

  • Your order will be processed within 24 hours.
  • Our team will contact you to confirm your order before dispatch.
  • We reserve the right to cancel or refuse any order if we suspect fraudulent activity, incorrect information, or any violation of these Terms.

6. Shipping

We offer Free Delivery across Pakistan. Orders are typically delivered within 4–5 working days after dispatch. Delivery times may vary due to courier delays, weather conditions, or public holidays.

7. Customer Responsibilities

You agree to:

  • Provide accurate and complete shipping and contact information.
  • Be available to receive order confirmation and delivery calls.
  • Pay the full order amount upon delivery.

Failure to provide accurate information or repeated refusal to accept confirmed orders may result in future orders being declined.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

9. Intellectual Property

All content on this website—including logos, product names, images, graphics, designs, text, and other materials—is the property of Khalis Drops and may not be copied, reproduced, distributed, or used without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Khalis Drops shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product.

11. Disclaimer

Our products are intended for cosmetic purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary.

Customers are encouraged to perform a patch test before first use and discontinue use if irritation occurs.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not sell or share your personal information except as necessary to process and deliver your order or where required by law.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon publication on our website.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team through the contact information provided on our website.